Both registered and non-registered student accounts are sent to a university designated collections agency when collection efforts through the normal billing process have failed and any of the following occurs:

  • An account becomes seriously past due (more than 120 days)
  • A significant past due balance has accumulated
  • The billing address is determined to be non-deliverable
  • Other conditions that may affect account collection

Once an account is forwarded to collections, it is considered delinquent. Students are responsible for paying all collection costs including court costs and attorneys’ fees. If your account has been referred to the university’s designated collection agent, please contact them immediately to make payment arrangements. The longer you wait, the higher the risk of tarnishing your credit rating and being subjected to further enforcement proceedings.

Payments must be made directly to the collection agency. If you pay the collection agency directly, they will automatically notify us of your payments. Failure to respond to the collection agency and make the required payments may result in additional legal and service fees. Further, the account may be reported to the appropriate credit bureaus, which will negatively impact the ability to obtain future credit.

After a student account becomes delinquent, a Bursar collection hold is placed on the account preventing enrollment, obtaining transcripts, or charging other services to the account.

If your account is in collections and you wish to contact the collections agency to discuss payment options, you can reach them at: